Frequently Asked Questions
Stores and account
Where can I find Kontakt stores?
Kontakt is present at the Mall of Sousse, the Kontakt Outlet in Moknine, as well as at our concept store retailers in La Marsa and Tunis. Exact addresses and opening hours can be found on the Our stores page.
How do I create a Kontakt account?
You can create a customer account online or directly in-store. Membership in the Kontakt Club is free and allows you to accumulate points and enjoy exclusive benefits from your very first purchase.
How does the Kontakt Club work?
Every purchase, including sale items, allows you to accumulate points based on the amount spent: 1 dinar spent = 1 point. For every 1,000 points accumulated, you automatically receive a 10 DT voucher. Each pair of jeans purchased at full price is recorded: after 9 pairs, the 10th one is free. During your birthday month, enjoy a 20% discount on your first purchase of full-priced items. All details are on the Kontakt Club page.
Orders and delivery
How can I track my order?
Once logged into your account, you can view your order history and status. SMS tracking is also provided by our delivery service.
What are the delivery times in Tunisia?
Home delivery is provided throughout Tunisia within 24 to 48 business hours.
Do you ship internationally?
No, not at the moment: we are focusing on Tunisia, with home delivery everywhere in the country and free in-store pickup. Follow us on our social networks or subscribe to the newsletter to be informed if international delivery becomes available.
How does click & collect work?
Shop online and collect your order for free at our stores in Sousse or Moknine, or at the Tunis La Soukra pickup point.
Which payment methods are accepted?
We accept cash on delivery and bank card payments.
Products, returns and partnerships
Are the collections produced in limited quantities?
Yes. All Kontakt collections are produced in limited quantities to avoid overproduction. This approach also preserves the uniqueness of each piece: the garment you wear is not sold everywhere. Our creations are made in Tunisia, using quality materials, and carry a strong Tunisian message.
Can I return or exchange an item?
Yes, within 30 days, provided that the item is unworn, unwashed, and has its original tag attached. In-store, the receipt is mandatory. Detailed conditions can be found in our General Terms and Conditions of Sale.
How do I become a Kontakt retailer?
To become a partner, you must have a physical store and/or an online store. Fill out the form on the Become a partner page and our sales team will contact you.
How can I contact customer service?
By email at info@kontakt.com.tn, via our official social media channels, or by WhatsApp Kontakt Tunisia at 98 779 779. Our team will get back to you as soon as possible.